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Before you e-mail us...

  • How do I return or exchange my hat?

    Weld Mfg will exchange or provide full refunds on all non-clearance / non-custom received within 15 days of your package's dispatch from our facilities. Both exchange and return items must appear unworn and unwashed in order to be processed for a refund. If the returned or exchanged product is found to have been used by our inspections department, no refund will be offered. The item can be sent back to you at your expense or destroyed at our warehouse. With our new return / exchange portal you are able to generate a shipping label at your convenience. Please note that the cost of this label will be deducted from your final refund amount. If you choose store credit (exchange) then return shipping is free. Please find our Portal HERE.
  • Do you offer embroidery?

    Sorry we do not offer embroidery on our blanks at this time.

    If you'd like to customize our hats, the minimum is 150 pcs and you can order on our Full Custom Hat page.
  • Is my Full Custom project ready to ship yet?

    Please find what stage your Full Custom Hats or Socks order is a HERE.
  • Can I order blank hats from you wholesale?

    Yes! Apply for a wholesale account HERE if you're looking for hats to customize / embroider on your own for your brand, company, organization, etc. or if you're a retail shop looking to carry Weld.

    Our minimum starts at 24 pcs total.
  • Do all blank hats have the Weld logo on the clasp?

    Yes, all of our blanks do come with our torch logo etched on the metal clasp.

    If you’d like them without, please use our full custom program (150 pcs per design minimum) where the metal clasp option comes without a logo automatically.
  • What if we can't meet your Full Custom Hat minimum?

    Sorry, we cannot take on any custom jobs under our 150 hat per design minimum. We have taken considerations for time and various resources including fabric as we do our best to minimize waste.

    If you cannot meet our minimum order, we highly suggest ordering our blank hats and having your favorite embroiderer add your logo to the hats. We do offer wholesale pricing on our blank hats starting at 24 hats.
  • Can I orders samples?

    Yes, we would love for you to see what you're getting into before placing a Wholesale or Full Custom order with us.

    Simply order retail via our shop so you can get a feel for the fit and quality of the exact hat you are looking for!

    If you'd like to see our colors and fabrics, please order our Swatch Booklet - HERE.
  • I'm trying to order samples but it's making me order 24 pcs!

    Please just log out of your wholesale account and then you should be able to order any amount. :)
  • Is shipping free?

    We are currently only offering Free Shipping to our US retail customers that spend $29+. Please note that wholesale and custom orders do not qualify.
  • How else can we reach you?

    The best way to reach us and get the answers you're looking for isn't by phone but by e-mail! Use the form below or direct at hello (at)