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Before you e-mail us...

  • How do I return or exchange my hat?

    Weld Mfg will exchange or provide full refunds on all non-clearance / non-custom received within 15 days of your package's dispatch from our facilities. Both exchange and return items must appear unworn and unwashed in order to be processed for a refund. If the returned or exchanged product is found to have been used by our inspections department, no refund will be offered. The item can be sent back to you at your expense or destroyed at our warehouse. With our new return / exchange portal you are able to generate a shipping label at your convenience. Please note that the cost of this label will be deducted from your final refund amount. If you choose store credit (exchange) then return shipping is free. Please find our Portal HERE.
  • Do you offer embroidery?

    No, we are currently only offering immediates: wholesale blank hats. We recommend buying these and supporting your local embroidery or screenprinter!

    If you're looking to do a full custom hat, please get in touch or use the "custom" pages on our site to order as we are still offering that service.
  • Can I order blank hats from you wholesale?

    Yes! Apply for a wholesale account HERE if you're looking for hats to customize / embroider on your own for your brand, company, organization, etc. or if you're a retail shop looking to carry Weld.

    Our minimum starts at 24 pcs total.
  • Do all blank hats have the Weld logo on the clasp?

    Yes, all of our blanks do come with our torch logo etched on the metal clasp.

    If you’d like them without, please use our full custom program (150 pcs per design minimum) where the metal clasp option comes without a logo automatically.
  • What if we can't meet your Full Custom Hat minimum?

    Sorry, we cannot take on any custom jobs under our 150 hat per design minimum. We have taken considerations for time and various resources including fabric as we do our best to minimize waste.

    If you cannot meet our minimum order, we highly suggest using one of our Immediate Supply hats. We do offer wholesale pricing starting at 24 hats.
  • Can I orders samples?

    Yes, we would love for you to see what you're getting into before placing a Wholesale or Full Custom order with us.

    Simply order retail via our shop so you can get a feel for the fit and quality of the exact hat you are looking for!

    If you decide to purchase a Sample Pack, please note these will not be blank hats nor ones with your logo / designs on them. The hat samples you will receive will be decorated with an assortment of logos, patches, etc. that we have previously made.

    If you want to see a specific style, we recommend purchasing the exact hat you’re looking for at retail.
  • Is shipping free?

    We are currently only offering Free Shipping to our US retail customers that spend $29+. Please note that wholesale and custom orders do not qualify.
  • How else can we reach you?

    E-mail us using the form below or direct at hello (at)

Customer Service

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